Joan Johnsen, PMP, CSM, CSPO, CIPP/US has been a member and a volunteer of PMI Silicon Valley Chapter since 2008 and currently holds the position of Director of Member Services. Joan has a Master’s degree in Electrical Engineering and Computer Science from U.C.L.A. Her experience is in software development program management, including Software-as-a-Service and Collaboration Applications. A new focus is globalization/regulatory and privacy program management. Joan has held senior program and project manager positions with Jet Propulsion Lab, Zilog, Unisys, Fujitsu Siemens, and Cisco Systems.