PM Insights Fremont - Eliminate Service Outages with IT Operations Management

PM Insights Fremont - Eliminate Service Outages with IT Operations Management

When:   Wed Jan 3 2017 6:00pm-8:00pm
Where:  Alameda County Social Services Building 39155 Liberty St., Fremont CA 94538 - Millenium Room (A120) 
 
Last Date for On-line Registration is 12/29
 
Description:  

Many IT organizations still handle major incidents and other operational activities in a manual and inefficient manner - a waste of time and resources that pigeonholes IT operations as simply a cost center.

Takeaways:

  • ServiceNow IT Operations Management (ITOM) applications can help transform IT operations to generate value with applications including Event Management, Service Mapping and Orchestration.

  • ITOM lets you pinpoint service disruptions before they occur, bypass the human element and take remedial action automatically to eliminate service outages.

  • ITOM serves as the foundation for event detection, processing and remediation resulting in higher service availability while reducing support costs.
 
About the Instructor:

sp JoeCorpionJoe Corpion is an ITIL certified, Senior IT Operations Manager at ServiceNow. He has more than 20 years of experience with IT Operations that includes Data Center Management, NOC/SRT, Helpdesk, Desktop Support and ITSM applications Incident/Problem/Change Management

 

 

 

 

 

Meeting Leader:  Anju Saksena

Contact Meeting Leader 

 

PDU Info:     1.5 - Category A

PDU claiming instructions  

 

Program Agenda:

6:00 PM - Sign In and Networking

6:30-7:45 PM - Featured Speaker

7:45-8:00 PM: Q&A and Raffle

8:00 PM - Meeting Adjourn

Food: Complimentary snacks and non-alcoholic beverages

  

Online Registration

PMI Silicon Valley Members: $10

Non-Members: $20

Full-time Student: $5 (online only; contact Meeting Leader for the discount code. Please bring Student ID card to the event)

At-the-Door Registration

A limited number of registrations can be accepted at the door on a first-come, first-served basis. Once this limit has been reached, the event will be closed to additional attendees.

PMI Silicon Valley Members: $20

Non-Members: $30

(Only Check or Cash accepted; make checks payable to "PMI Silicon Valley")

Cancellation Policy

This event is a professional society meeting, held for the benefit of its members. The Plan Ahead registration fee paid is based on the registrant's ability to commit to attendance, ahead of time. The Plan Ahead registration fee will not be refunded for any reason, other than event cancellation, after normal business hours (5:00 PM, Pacific) on the registration deadline day. The PMI - Silicon Valley Chapter reserves the right to make last minute changes to program content and speakers, as circumstances dictate.

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